Privacy Policy
This Privacy Policy explains how The Lobster Society, operated by Csenki-Király Boróka e.v., collects, uses and protects personal information in connection with our website, retreat enquiries and bookings.
We are committed to handling personal data responsibly and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
1. Data Controller
The data controller is:
Csenki-Király Boróka e.v.
9700 Szombathely, Honvéd tér 1.
Hungary
Tax number: 59468909-1-38
Email: thelobster.soc@gmail.com
Operating under the brand name The Lobster Society.
2. Information We Collect
Our website is primarily informational and currently does not require users to create an account, register or submit personal information directly through the website.
We may, however, receive personal information when you contact us or enquire about a retreat through channels such as:
- Instagram direct messages;
- WhatsApp;
- email;
- other direct communication channels we may make available.
Depending on the nature of your enquiry or booking, this information may include:
- your name;
- email address;
- telephone number;
- social media profile or username;
- details relating to your retreat enquiry;
- booking and payment information;
- communications exchanged with us;
- other information you voluntarily provide in connection with your participation.
We currently do not intentionally collect health, medical or other special-category personal data as part of our standard booking process.
3. How We Use Personal Information
We may process personal information for the following purposes:
- responding to enquiries;
- providing information about retreats;
- managing retreat applications and bookings;
- confirming payments;
- communicating practical information before, during and after a retreat;
- providing and administering the retreat experience;
- managing cancellations, transfers or changes;
- handling questions, complaints or disputes;
- maintaining appropriate business and accounting records;
- complying with legal and regulatory obligations;
- protecting our legitimate business interests and the safety of participants;
- improving our website and understanding how visitors interact with it.
We do not currently operate a newsletter or regular email marketing programme.
If we introduce email marketing in the future, we will obtain any consent required by applicable law before sending marketing communications.
4. Legal Bases for Processing
Under the GDPR, we process personal data only where there is a lawful basis to do so.
Depending on the circumstances, this may include:
Contractual necessity
Where processing is necessary to take steps at your request before entering into a booking agreement or to perform our agreement with you.
For example, this may include managing your booking, payment status and retreat-related communications.
Legal obligation
Where we are required to retain or process information under applicable tax, accounting or other laws.
Legitimate interests
Where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.
This may include responding to enquiries, managing our operations, preventing misuse, protecting our rights and improving our services.
Consent
Where applicable law requires your consent, for example for certain cookies, tracking technologies or future marketing communications.
Where processing is based on consent, you may withdraw that consent at any time.
5. Website Analytics and Tracking
Our website may use analytics and advertising technologies to help us understand website usage and improve our communications.
These currently include:
- Google Analytics;
- Meta Pixel.
These technologies may collect information such as:
- pages viewed;
- interactions with the website;
- approximate location;
- device and browser information;
- referral source;
- IP-related or technical information;
- identifiers associated with cookies or similar technologies.
Where required by law, non-essential analytics and advertising technologies should only be activated after you have provided the relevant consent through our cookie consent mechanism.
Further information is provided in our Cookie Notice.
6. Cookies
Our website may use cookies and similar technologies for purposes such as:
- essential website functionality;
- measuring website usage;
- analytics;
- understanding the effectiveness of advertising;
- improving our website and communications.
Where required by applicable law, analytics and advertising cookies are only used with your consent.
You can withdraw or modify your cookie preferences at any time through the cookie settings available on the website.
Please see our Cookie Notice for more information.
7. Instagram and WhatsApp
If you contact The Lobster Society through Instagram or WhatsApp, your personal information will also be processed by the relevant platform provider.
These platforms operate under their own privacy policies and may process information independently from The Lobster Society.
The Lobster Society does not control how Meta Platforms, Inc. or its affiliated entities process personal information within Instagram or WhatsApp.
We recommend reviewing the privacy information provided by those platforms if you use them to communicate with us.
8. Payments
Retreat payments are currently generally made by bank transfer.
We do not collect or store payment card information through our website.
When you make a bank transfer, certain information relating to the transaction may be processed by our bank or payment service providers as necessary to process and document the payment.
We may retain information relating to payments where required for accounting, tax, contractual or legal purposes.
9. Sharing Personal Information
We do not sell personal information.
We may share personal information where reasonably necessary with:
- professional advisers such as accountants, legal advisers or consultants;
- technology and hosting providers;
- analytics or advertising service providers;
- retreat facilitators or service providers where necessary to deliver the retreat;
- authorities where disclosure is legally required;
- other service providers acting on our behalf.
We only share information to the extent reasonably necessary for the relevant purpose.
Where third parties process personal data on our behalf, we seek to use appropriate contractual and data-protection arrangements where required.
10. International Data Transfers
Some service providers we use, including technology, analytics and social media providers, may process personal data outside Hungary or outside the European Economic Area.
Where personal data is transferred internationally, appropriate safeguards should be applied where required under the GDPR, such as adequacy decisions, standard contractual clauses or other recognised transfer mechanisms.
Some providers may also act as independent data controllers for certain processing activities.
11. How Long We Keep Personal Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by law.
Retention periods may vary depending on the type of information.
For example:
- general enquiries may be retained for a reasonable period after the conversation ends;
- booking and contractual information may be retained while necessary to administer the retreat and resolve any related issues;
- accounting and transaction records may be retained for the period required by applicable Hungarian tax and accounting law;
- data processed based on consent may be retained until consent is withdrawn or the relevant purpose ends, subject to any other lawful basis for retention.
Information that is no longer required will be deleted, anonymised or otherwise securely disposed of where reasonably possible.
12. Your GDPR Rights
Subject to applicable law, you may have the right to:
- request access to your personal data;
- request correction of inaccurate or incomplete personal data;
- request deletion of your personal data;
- request restriction of processing;
- object to certain processing based on legitimate interests;
- withdraw consent where processing is based on consent;
- request data portability where applicable;
- lodge a complaint with a competent data protection authority.
These rights are not absolute and may be subject to legal exceptions.
To exercise your rights, contact:
We may need to verify your identity before processing a request.
13. Complaints
If you believe that your personal data has been processed unlawfully, we encourage you to contact us first so that we can try to resolve the issue.
You also have the right to lodge a complaint with the competent supervisory authority.
For a business established in Hungary, the relevant supervisory authority is generally the Hungarian National Authority for Data Protection and Freedom of Information (NAIH).
14. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
However, no online system, communication platform or method of electronic storage can be guaranteed to be completely secure.
Participants should avoid sending unnecessarily sensitive personal information through unsecured communication channels.
15. Children
The Lobster Society retreats are intended for adults aged 18 and over.
Our services are not directed at children and we do not knowingly collect personal data from children through our retreat booking process.
16. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms or services.
The Lobster Society is not responsible for the privacy practices of independent third parties.
We recommend reviewing their privacy policies before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal obligations.
The most recent version will be published on our website together with the updated date.
18. Contact
For privacy-related questions or requests, contact:
The Lobster Society
Csenki-Király Boróka e.v.
9700 Szombathely, Honvéd tér 1.
Hungary
Email: thelobster.soc@gmail.com
Last updated: August 2026